Phone Message Questions Essay Example | Topics and Well Written Essays - 250 words

Phone Message Questions - Essay Example will allow me to pull up the patient file which will give me an idea of what kind of illness the patient is calling about and what her business with the doctor might be. If I am lucky, the patient record will also have a contact number for the patient in case the call gets dropped. After securing what I consider to be the two most important questions to be asked of a patient, I will then ask for a contact number and the reason for the call. The contact number should come in as the 3rd bit of information to be provided to me because I need a callback number just in case our conversation gets cut. Having completed the phone verification process, I will now be able to get down to the other matters concerning the call provided the call has not been dropped yet. I will then ask about the reason for the call or how I might be able to help the patient. If need be, I will confirm that the patient is using a cellular phone before I patch her through to her physician. I will give her a warning that if her call is disconnected, I will call her back and reconnect her since I have her current contact number on hand. Otherwise, I will be more than happy to forward her message to her physician once he becomes